Hotels are in a unique position to offer guests an unforgettable experience. They can offer their guests an array of amenities and services, from room service and fitness centers to spas and fine dining. And by incorporating new technologies into their offerings, hotels can transform travel experiences into extraordinary opportunities to explore, learn and relax.
Here are some of the top technologies that will enhance your hotel’s guest experience:
AI is a computer system that can learn, think and act like humans. It is one of the most important technologies today because it has become an integral part of people’s daily lives.
Hotels can use AI to improve the guest experience by automating tasks like room service orders or answering questions about local attractions via chatbots on social media channels like Facebook Messenger. Another example is using AI-powered virtual assistants like Amazon Alexa or Google Home to answer common questions from guests who need assistance during their stay at your hotel.
AI also helps personalize each guest’s experience, making them feel like they’re being treated as an individual and not just a number on your bookshelf! For example, the AI can record dishes ordered or a local destination visited by a customer and recommend further options accordingly.
The use of AI has steadily increased in the hospitality industry and is expected to continue to do so in the future. According to Global News Wire, global AI in the hospitality industry is expected to grow at a CAGR of 10% between 2021 and 2026.
Using Virtual Reality (VR) is a great way to enhance the guest experience. By creating immersive experiences, VR can help you make each guest’s stay memorable and give them a better understanding of what it’s like to be at your hotel.
Virtual reality has been used in many industries to provide customers with an enhanced experience. One example is the tourism industry, where VR is expected to boom. What travel agencies can do is use VR to offer potential travelers tours to exotic places they’ve never been before. Now hotels are also beginning to adopt this technology.
Hotel managers can also use this immersive technology to train staff to provide better experiences for customers. You can see this in action at an airline KLM. KLM uses VR to train crew members in a simulated environment.
In the hospitality sector, managers can train new employees in a simulated hotel environment that mirrors the actual hotel. With VR, managers can create different scenarios and train employees on how to use each one.
Entertainment solutions for hotels
Now it’s time to get serious. Visitors will not only listen to music and watch videos in your hotel room. You’re going to need something more, and that’s where a hotel entertainment solution comes in. A hotel entertainment solution allows you to personalize the content that customers want to see during their stay at your hotel.
And that’s just the beginning of what you can expect from entertainment solutions. There is more:
Remote control devices with touch screens and interactive displays allow guests to control the lighting, temperature and other aspects of their room from their beds or sofas without leaving the bed or leaving their seats! Casting service that allows customers to stream anything from their smartphone to a TV. Smart Spaces
Smart Rooms are equipped with technology that can help guests. Technology can make space more comfortable, more efficient and safer.
Comfort: Smart rooms have smart thermostats that adjust the temperature based on your preferences. You also have air purifiers to remove allergens from the air in your room and an Amazon Alexa voice assistant that lets you control various functions via voice command. Efficiency: Smart rooms have sensors that detect when guests enter or leave their room, so they know when housekeeping needs to come by. This helps hotels save money on labor costs as staff don’t have to run around knocking on doors to ask if anyone else is occupying their premises that they already know! Security: Smart technology allows hotel security teams to access guest rooms when needed, but only upon request from guests who want privacy and quiet! Contactless services: Smart rooms enable contactless services. For example, a customer can interact with a smart device like Alexa to turn on the room lights. Contactless services have become crucial in the wake of the pandemic. The Hospitality in 2025 report shows that 40% of the 5,000 consumers surveyed said contactless travel is the #1 must-have in hotels. internet of things
IoT (Internet of Things) can be used in hotels to monitor the temperature, humidity and air quality in guest rooms. This information can be sent directly from in-room sensors to the hotel’s management team, letting them know when a guest needs service on their air conditioning or heating.
IoT can also be used in hotels to monitor energy consumption throughout the building. If there are areas where energy is being wasted or not being used efficiently, this information will appear on your dashboard, meaning less money will be spent on utility bills!
Chatbots or voice navigation
Chatbots or voice navigation may be used to answer guest questions. Chatbots are a great way for guests to get information about their stay, including hotel amenities and local attractions. Guests can also use the chatbot to communicate with the hotel, e.g. B. to make dinner reservations or book a spa treatment.
Additionally, hotels should consider using voice navigation to provide an immersive experience through technology, giving guests directions around the property without having to pull out their phones whenever they want directions to locations within the property .
Chatbots can enable self-service, which is key to improving the guest experience. Nowadays, most hotel visitors don’t want to interact with the service team every once in a while for basic needs. They want to have a self-service portal where they can do basic things like ordering food themselves. According to a recent study, 73% of travelers are likely to book and stay at a self-service hotel.
We hope you’ve gained a better understanding of how leading hotels use cutting-edge technology to enhance the guest experience. From chatbots and voice navigation to virtual reality and intelligent technology, there are many ways to integrate these technologies into your business.