Every WhatsApp user knows that sometimes the app doesn’t show the ringtone for an incoming call. Instead, you’ll get notifications for a bunch of missed calls instead. Sometimes you may miss an important call due to this problem. Luckily, there are a few ways you can solve this problem. In this article, we will introduce you 6 easy methods to fix WhatsApp calls not ringing when Android phone is locked issue on your smartphone.
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Check if background notifications are enabled
Disabling background notifications for an app will prevent notifications from being sent to your phone. Here’s how to check if WhatsApp’s background notifications are turned off.
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Step 1: Go to Settings and select Apps.
Step 2: Scroll down and select WhatsApp.
Step 3: Tap Notifications.
Step 4: Make sure the toggle bar for “Show notifications” is turned on. Also, make sure you’ve selected “Allow sound and vibration” under “Notifications” instead of “Deliver quietly.”
Make sure Do Not Disturb is turned off
“Do not disturb” does what it says on the tin. Once you turn it on, you won’t be “bothered” by text notifications or call notifications. When someone calls you on WhatsApp, it won’t appear on your screen. If your WhatsApp calls don’t ring, you may have enabled DND but forgot to turn it off. To turn off Do Not Disturb, just drag the dropdown menu and tap the DND icon.
Clear app cache
Corrupt files in cache memory can prevent an app from performing its most basic functions. Here’s how you can clear WhatsApp’s app cache.
Step 1: Go to settings.
Step 2: select apps.
Step 3: Select Whatsapp.
Step 4: Tap Storage.
Step 5: Choose Clear Cache.
Make sure WhatsApp background data is enabled
When your phone is locked, WhatsApp continues to work in the background to notify you of incoming calls or messages. If WhatsApp calls don’t ring when your phone is locked, it may be because the app doesn’t have access to background data. Here’s how you can make sure mobile background data is enabled for WhatsApp.
Step 1: Go to Settings and select Apps.
Step 2: Scroll down and select WhatsApp.
Step 3: Under Usage, tap Cellular Data.
Step 4: Turn on the toggle bar for “Allow data usage in background” and “Allow data usage while data saver is on”.
Update WhatsApp
Sometimes an older version of WhatsApp can have a problem that will be fixed in later updates. For this reason, it is important that you keep the app up to date. To update WhatsApp, just go to Google Play Store and search for WhatsApp. Open the app page and select “Update”.
Turn off the power saving mode
When your smartphone’s battery falls below a certain threshold, it automatically switches on the energy saving mode. When battery saver mode is turned on, many background activities for most apps on your phone will end to save battery. This can be the reason why you are not receiving WhatsApp calls on your phone. You can disable battery saver mode by simply opening the drop down menu and unchecking “Power Saver”. You can also turn it off by going to Settings > Battery and device care > Battery > Power saving mode.
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Conclusion
These are the top 6 ways to fix WhatsApp calls not ringing when Android phone is locked issue on your smartphone. If the methods mentioned in this article don’t work for you, try uninstalling and reinstalling WhatsApp from Google Play Store. If you found this article helpful, let us know in the comments!
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