You’ve probably had a conversation about ChatGPT recently; You might even have played around with this much-touted new AI tool. ChatGPT reportedly hit 100 million users in January.
We decided to ask our community of experts how they envision this tool to help CIOs and IT leaders solve challenges big and small. ViralGains CEO Tod Loofbourrow said: “A programmer I know who has mild dyslexia is four times as productive because he uses ChatGPT for small coding tasks, annotations and documentation.”
Don’t assume that this new technology will replace your job. As Mark Lambert, Senior Consultant at netlogx, says, “CIOs shouldn’t think of ChatGPT as a replacement for humans, but rather as a new and exciting tool for their IT teams to leverage. From troubleshooting IT issues to creating content for the company’s knowledge base, artificial intelligence can help teams work more efficiently and effectively.”
CIOs need to ensure technology investments deliver measurable business value. ChatGPT may be able to help by relieving you of tedious tasks. “The technology can automate repetitive tasks, provide users with instant information and free up human workers to focus on higher-level tasks,” said Tamarah Usher, senior director, strategy and innovation, Slalom.
Read on to discover nine ways CIOs can use ChatGPT.
shoulder administrative burdens
“ChatGPT is very powerful out of the box, so it doesn’t require extensive training or education to get up to speed and handle specific business processes. A valuable first business application for ChatGPT should be geared towards routine tasks such as: B. completing a contract. It can effectively review the document and answer the required fields using the data and context provided by the organization. That being said, ChatGPT has the potential to quickly shoulder the administrative burden for CIOs, but it’s important to regularly measure the accuracy of its work, especially if an organization plans to use it on a regular basis.
The best way for CIOs to get started with ChatGPT is to take the time to understand how it would work in the context of their organization before widespread adoption. In these early stages of the technology, it’s better to let it complement existing workflows under close supervision rather than restructure it as an end-to-end solution. It’s like having an intern; You take care of the “busy work” while you keep a close eye on whether everything is going well. More importantly, if you have any complications, you’re there.” -Petr Baudis, CTO & Chief AI Architect, Rossum
Improve operational efficiency
“CIOs can leverage ChatGPT in a variety of ways, including:
Customer Service Automation: CIOs can use ChatGPT to automate customer service interactions, reduce response times, and improve customer satisfaction.
Knowledge Management: ChatGPT can create a comprehensive knowledge base for an organization and help employees access information quickly and easily.
Employee Training: CIOs can use ChatGPT to provide employees with on-demand training and support, improving efficiency and reducing the need for in-person training.
Virtual Assistant: ChatGPT integrates with enterprise systems to provide employees with a virtual assistant that can answer questions, make recommendations, and complete tasks.
These are just a few examples of the many ways CIOs can leverage ChatGPT to drive business value and improve operational efficiencies.” -Jorge Yinat, Ph.D., EnterpriseIO
Support externally with customer experience and internally as a digital assistant
“Externally, ChatGPT and other generative AIs will revolutionize the customer experience. Between self-service portals and private relationship management, AI-powered bots can help with repetitive documentation, questions, and form submissions. At the same time, people can focus on the most valuable tasks and conversations. This is especially true in high-touch businesses like finance, legal, or healthcare, where customers demand the convenience of digitization without sacrificing the personalization that comes from human interaction.
Internally, ChatGPT can be a handy digital assistant to help steer your business processes and align employees towards the common goal. While human attention may wane during a meeting, AI is always listening and can provide suggested actions for the project owner. Because ChatGPT can collect responses from real conversations, CIOs can use it to inform future conversations and provide a premium experience for customers and partners.
ChatGPT is as revolutionary a technology as the internet was 30 years ago. But to be clear, it’s most effective as an assistant who can make suggestions, rather than the sole decision-maker who can take action. When CIOs and CTOs can harness its power, they have at their disposal a knowledge base that can create more customer-centric experiences and unleash the full potential of people at minimal cost to the business.” -Stanley Huang, Co-Founder and CTO, Moxo
Lower communication barriers
“ChatGPT and other generative AI tools create new ways for people to connect by lowering the communication barriers. This gives CIOs the opportunity to radically rethink the tools they use for their people and their customers. Tools like chatbots powered by generative AI will improve self-service capabilities, reduce service costs for businesses, improve workforce efficiency and strategic thinking, and all communication organizations must be effective.” -Pablo Alejo, Managing Director Product Experience & Engineering Lab, Dallas, West Monroe
Streamline business requests
“Especially for lean engineering teams or startups, creating clear, actionable documentation for business systems and processes can be a major challenge. I expect more CIOs will use ChatGPT to create business process documentation, develop technical design and training, write requirements, insert code comments and create test cases. Not only will this speed up deployment, but it will also significantly reduce time-to-value for businesses. Business inquiries often make up the majority of support tickets. Now teams can use ChatGPT to respond to those tickets and spend more time on larger business transformation projects rather than day-to-day operations.” -Chetna Mahajan, Chief Digital & Information Officer, Amplitude
human-computer collaboration
“The most promising immediate opportunity for companies could be a human-computer collaboration model for marketing texts, as a kind of ‘GPT sandwich’ with human bread: the budding human author writes a short prompt, ChatGPT writes many draft versions of a longer test, and then acts the human as reviewer and editor, which saves a lot of time. In a way, ChatGPT can boost human creativity by analyzing dozens of suggestions that people wouldn’t have time to come up with. But this last verification step is crucial. Getting ChatGPT to write a thousand-word white paper in energetic but technically believable prose in a matter of seconds is a huge time saver. But without the human component, you could end up choosing your competitor’s product over your competitor, or arguing over broccoli.” -Aaron Kalb, co-founder and chief strategy officer, Alation
Digest and synthesize data
“The real power of ChatGPT is its ability to efficiently process and synthesize massive amounts of data. Judicious use of this ability can yield powerful results. For example, non-mission-critical applications such as a colleague in paired programming, an aggregation of huge repositories, a rewrite of technical material into a more readable form, a generator of test scripts, or a tool for optimizing test suites.” -DR. Bonnie Holub, Chief Architect and Associate Partner, Infosys Consulting
More about artificial intelligence
Help determine KPIs and budgets
“ChatGPT can help define KPIs for a successful IT organization. Based on the current status of IT operations, it can provide insights into the number of employees and other data points. It can also assist in creating personalized RFPs for customers to ensure customer and business success.
Many businesses need help estimating budget and costs, traffic and expected growth, and examining existing licenses and subscriptions that are often redundant. ChatGPT could help find better/cheaper alternatives.” -Rachel Shehori, VP of Engineering, Optimove
Strengthen IT systems
“ChatGPT and similar algorithms are changing the way we interact with IT systems and applications. It can be used in simulation and training environments, code review and analysis, translation and localization, and as a very powerful search tool that can help analysts correlate information and disparate data points. It can even synthesize and generate reports based on the preliminary analysis.” -Steve Orrin, Chief Technology Officer, Intel Federal
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