Britain’s ‘worst’ broadband revealed – is your ISP on the list?

UK broadband providers were put through their paces and one company ended up at the bottom of the list.

All of the UK’s largest Internet Service Providers (ISPs) have just been rated by their customers and it seems like TalkTalk needs to up its game seriously. That’s according to the latest results from which? The consumer champions have confirmed that this popular ISP is at the bottom of the list in their latest broadband survey.

Around 4,000 UK households took part in the annual tests, with TalkTalk scoring just 51%. Customers gave the telco the lowest possible ratings for technical support, customer service, and that all-important download speeds.

One in five who left TalkTalk also said they left because their connection was too slow, and some current customers said which? they would not recommend the supplier.

And not only TalkTalk did not do well in the current report. Which? also says Virgin Media has received lackluster reviews from customers. The ISP, which brings fiber broadband to millions of homes, ranked tenth with a total customer value of 54%. One of the biggest annoyances customers have with Virgin is the price, with many paying upwards of £40 a month for their connection. Because of this, this provider had some of the lowest ratings when it came to value for money.

Sky also suffered in the new report, as the ISP was ranked eighth with a customer rating of 56%. According to which? Sky customers were most likely to have a problem with their connection in the past year.

READ :  Starry Internet to no longer serve Columbus

Wi-Fi Internet Router (GETTY)

Among the big providers, BT came out on top with a respectable 5th place in the league and a customer score of 59%. – that’s better than its main rivals, but nowhere near as good as the smaller competition.

So who was the overall winner? According to Which?, Zen earned the highest customer rating with an impressive 81% customer rating — marking the eighth year in a row it has held the #1 spot.

READ :  Online business surges in Kashmir after relief from internet shutdowns