BANGKOK, Feb. 24, 2023 /PRNewswire/ — EasyCompare has won the Feefo Platinum Trusted Service Award 2023, an independent seal of excellence that recognizes companies that consistently deliver a superior customer experience.
Thailand’s leading online insurance broker received an impressive average customer rating of 4.7 stars out of 5 from thousands of customer reviews. All Feefo customer reviews are verified as genuine, making the highly valued accreditation a true reflection of a company’s ongoing commitment to excellent service.
The Platinum award is given to companies that have achieved the Gold standard for three consecutive years. EasyCompare has consistently received excellent customer reviews on the Feefo platform since launching in 2017.
Feefo works with over 6,000 brands and is the world’s largest provider of verified reviews, helping brands to understand customers by analyzing verified reviews and providing insights into trends, needs and habits.
With consumer confidence near historically low due to rising inflation, and a study by the Institute of Customer Service showing that the complaint rate rose to 17.3% in the second half of 2022, this award honors brands that successfully navigating difficult market conditions to deliver exceptional service.
EasyCompare Thailand Country Manager Alisa Apaivongse commented, “We are delighted to receive a Platinum Trusted Service Award from Feefo for the second consecutive year. Keeping our customers happy is our priority, so this award is based on feedback from real customers. We trust we provide an exceptional level of service. The award also recognizes how hard our people have worked under new challenges, both in the face of increasing With inflation and the cost of living crisis affecting both consumers and businesses alike, we will continue to listen, understand and deliver what our customers want.”
Congratulating EasyCompare, Feefo CEO Tony Wheble said: “This year has been a difficult year for so many companies. I am pleased to recognize thousands of our customers who have overcome various challenges to provide such high levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognizing companies that go above and beyond the norm in customer service and receive great feedback from enthusiastic customers in return.
“Special congratulations to EasyCompare on winning a Platinum Trusted Service Award for delivering great customer service over a number of years. I look forward to seeing them continue to be successful over the next year and beyond.”
Award-winning EasyCompare is a leading price comparison site for auto insurance and property insurance brokers for Thailand’s motorists.
It is part of an international group that provides insurance solutions to millions of policyholders worldwide. The group includes the award-winning ComparetheMarket brand in the UK and Australia, the Budget Direct brand in Australia and Budget Direct Insurance in Singapore, as well as Hippo in South Africa and Koalay in Turkey.
Feefo is a leading global customer reviews and insights platform dedicated to empowering its customers to fully understand how their customers experience their product or service. www.feefo.com