Although data security concerns may have prevented early adoption, the COVID-19 pandemic accelerated cloud adoption and digital transformation in public service organizations in many countries around the world. In a recent to learnAccenture surveyed 364 local and federal public sector executives in six countries – Australia, Canada, Germany, Singapore, the United Kingdom and the United States – to learn more about public sector cloud adoption strategies.
According to the Accenture study, 83% of public service executives agree or strongly agree that the cloud is essential for innovation and new business models, and public service executives see no slowdown in this momentum. In fact, 72% of public service executives expect their cloud computing capacity needs to more than double in the next two to three years, and 57% of public service executives believe that the move to the cloud is business-critical .
In addition to documenting the accelerated growth of cloud in the public sector, the study outlines the following steps public service executives can take to make the most of their cloud investments:
- Establish standard practices to support continued adoption of cloud-based technologies and operating models. For example, for data security, organizations can adopt and rely on the security measures provided by public cloud providers.
- Prioritize user experience. Citizens will continue to expect digital services from their public institutions that are on par with those of the private sector. Businesses can use cloud solutions to make current services more accessible to the public and to accelerate the pace at which new services and experiences are made available.
- Adoption of the cloud gives public service organizations access to advanced technologies such as artificial intelligence and machine learning, and leaders should consider the use of these technologies when compiling their roadmaps for future developments.
- Seek commitment from leadership. While everyone in the organization should be aware of cloud initiatives, leadership needs to understand the benefits that the cloud offers to fully support their adoption.
The pandemic has accelerated cloud adoption, including within public service organizations, and public sector executives have indicated that the shift to the cloud will continue. This change will have a positive impact on public service for years to come.