Efficiently onboarding new employees is arguably one of the most important stages in nurturing a company’s most important asset – its workforce.
Every HR professional knows that the most important thing to the happiness and success of their employees is to ensure from day one that new employees can use all of the company’s various software packages for their job roles.
Learning new software is like learning any other unfamiliar skill – some people, who may be tech savvy, can learn these things in minutes. Others could take months. There is nothing worse than an employee who suffers in silence and remains extremely inefficient because he doesn’t want to embarrass himself by asking colleagues at their computer terminal for help.
If you ask your co-worker more than once which buttons to click to complete a specific task, people will come across as incompetent. As a result, an employee might be tempted to “wing it” and click around, likely doing more harm than good, making costly mistakes, and ultimately affecting bottom line. Some workers may even be tempted not to use new software or updated software at all and make excuses for being late.
Obviously, an efficient way is needed to help people adapt to new software or software changes. That’s where Digital Adoption Software comes into play.
AI to the rescue
The concept of Digital Adoption Platforms (DAPs) is simple enough in itself, but extremely difficult to achieve in practice without being powered by sophisticated artificial intelligence. In fact, an “educational software layer” sits on top of the software used by the employee and shows the user likely next steps. This results in fewer erroneous or blank clicks and human operator errors.
Crucially, the AI learns about the individual user’s “learning style” so it can predict what the person is likely to do wrong based on past interactions and prevent them before they happen. It’s almost like having a friendly, knowledgeable colleague behind your shoulder telling you which buttons to click and why.
Having a DAP for your employees is becoming an essential part of every company’s digitization strategy. In fact, in a survey, 93% of C-suite executives stressed that they recognized the need digital readiness among their employees. The article highlights some problematic issues when trying to get an entire organization on the same page when everyone is using the same software packages, especially with a geographically dispersed workforce. Apparently, nearly 90% of executives surveyed said excessive silo rigidity of records prevented effective knowledge sharing in the workplace. But once that data is available, you need to be adept at accessing software to understand it. This is where a DAP excels.
A dashboard for managers
DAPs can integrate Digital Experience Analytics (DXA), which provides analysis of user experiences across applications to highlight where they’re having trouble and enlighten them with tips and hints before it happens. End users can also recreate “flow streams” of past sessions to see where they went wrong while using the software, so they can quickly correct their behavior for the next work. DAPs can also provide a dashboard for business leaders to conduct a knowledge gap analysis of their staff’s overall IT competency and confidence levels.
In connection with using DAPs, it is equally important not to make the mistake that many decision makers made during the Covid-19 pandemic when remote work became commonplace. Suddenly everyone needed to communicate effectively even though they were working remotely. People were using their own devices—potential security breaches suddenly became a nightmare, and logging into corporate servers was pushing systems to the limit. As a result, chief technical officers (CTOs) and HR professionals often threw money on a dozen software packages at once, and this often caused more problems than it solved. This article highlights the dangers of not getting yours digital transformation strategy right, especially when new software and processes are required.
Coming back to the educational aspect of a company’s shift to digital strategies, DAPs win every time because their AI can teach different employees in a tailored way. For example, when learning computer software, it can often be a generational problem. Younger people tend to be more gung ho and click on everything to see if it works, the boomer generation often doesn’t dare click further for fear of breaking something! It’s all due to that ‘digital competence’ as this article neatly sums up.
Nobody forgets a bad teacher
But let’s look at some of the downsides of all this technology for a moment. Think of it again in pedagogical terms, we all remember the really good teachers as well as the really bad ones in our schools. A bad educational software package is far worse than useless, it can alienate bad learners and confuse people, but AI changes that situation. Indeed, the WalkMe Digital Adoption Platform has done this excellent software reviews on the renowned Gartner website.
Obviously DAPs need to be doing something right for their customers, as Wikipedia and Crunchbase both say Provider of the DAP platformhas raised a total of $307.5 million in funding since its inception in 2012 in ten rounds with over 2000 corporate clients since 2016.
It’s clear – DAPs are the future of software education and encouraging employees to embrace change. It’s easy to see that it won’t be long before no IT application at work or at home comes with a built-in DAP.
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