How to claim an Apple refund for a media purchase gone wrong

Sometimes things end up in your Apple purchase history that shouldn’t be there, but there’s no need to panic! Apple has a simple refund process that will quickly refund your money in almost any legitimate refund case. This guide explains how to request a refund for an accidental purchase.

What types of purchases does Apple refund?

Apple generally allows customers to request a refund for most media purchases made through the iTunes Store, App Store, or Mac App Store, as long as the request is made within a certain timeframe. This time frame varies depending on the type of purchase and the country in which it was made. For example, in the United States, Apple generally allows customers to request a refund for a digital purchase within 90 days of the transaction date.

The following are specific types of media purchases that Apple may refund in certain circumstances:

Multimedia: Music, movies, TV shows, books, and other digital content you’ve downloaded from the iTunes Store, App Store, or Mac App Store. Microtransactions: In-app purchases made within apps downloaded from the App Store. Services: subscription-based services such as Apple Music or iCloud storage.

Apple’s refund policies may vary depending on the specific circumstances of the purchase and the country in which it was made. In some cases, Apple may refuse a refund if the purchase does not meet certain criteria, such as: B. if the product was downloaded or opened, or if the purchase was made outside the permitted period.

Good to know: Do you manage your iOS devices with a PC? You can still download iOS apps from iTunes on Windows even if the latest version doesn’t officially allow it.

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Valid Reasons for Refunds

There are several reasons you may be eligible to request a refund for a media purchase made through Apple, including the following:

You Received the Wrong Item: If you purchased a digital item but received the wrong item (e.g., the wrong song, book, or app), you may be eligible for a refund. You have technical problems: If you experience technical problems with a digital purchase, e.g. B. if an app crashes or a downloaded file gets corrupted, you may be eligible for a refund. If you’re unhappy with the quality of a digital product, like a song, movie, or app, you may be able to request a refund. However, Apple’s refund policies generally don’t allow refunds simply because you’ve changed your mind about a purchase or no longer want the product. You were billed for a purchase you didn’t make: If you’ve been billed for a purchase you didn’t make, or you think you may have been the victim of fraudulent activity, you should report the issue to Apple as soon as possible report. Apple may refund the fee and take additional steps to protect your account from future unauthorized purchases.

Note: As noted above, Apple may, in its sole discretion, refuse refunds depending on the specific circumstances.

Request a refund on macOS

If you made a media purchase on your Mac from the iTunes Store or Mac App Store and want to request a refund, follow these steps:

Open a web browser of your choice. In this example we use Chrome. Open the Report a Problem page on the Apple website. Under “What can we help you with?” select “Request a Refund.” Under Tell us more, provide a reason for your refund request and click Next. Click the Submit button to send your refund request to Apple.

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After you submit your request, Apple will review it and determine if you’re eligible for a refund. If your request is approved, Apple will issue a refund to the original payment method used for the purchase. This process can take a few days.

Tip: Popular browsers like Safari and Chrome can help you easily manage your passwords with Apple Passkeys or Google Password Manager.

How to claim a refund on iOS

If you made a media purchase from the iTunes Store or App Store on your iOS device (such as an iPhone or iPad) and want to request a refund, follow these steps:

Open the App Store or iTunes Store app on your iOS device and tap your account profile at the top right of the screen. Select “Purchased” from the menu. Select “My Purchases” or the name of the person whose purchase you would like to refund as the family group owner. Scroll until you see the purchase in question and tap on it. Scroll down to the Information section and tap Report a problem. Your default browser will open and you may need to sign in with your Apple ID.

From here, the steps are the same as the macOS instructions above. This method simply bypasses the initial browser-based steps. You can also follow the macOS steps above on your iPhone or iPad using your mobile browser instead of going through the App Store.

Good to know: You can’t get a refund for an Apple Gift Card itself, but any purchases you make with a gift card can be credited to your Apple ID balance so you can buy something else.

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Frequently Asked Questions Can you request an Apple refund from a Windows computer?

Yes, you can request an Apple refund for media purchases made through the iTunes Store from a Windows computer. The steps are the same as above for macOS.

Can you request an Apple refund from a web browser?

Yes, you can request an Apple refund for a media purchase made through a web browser through the iTunes Store, App Store, or Mac App Store. This is the only way, and the steps are identical to the macOS refund instructions above.

Can I refund an outstanding fee?

No, if the charge for your purchase is pending, you must wait for the purchase to complete before submitting a refund request. It’s also never a bad time to review online payment security practices!

Photo credit: Unsplash. All screenshots by Sydney Butler.

Sydney Butler

Sydney Butler is a technology writer with a background in psychology who has written for a variety of technology outlets including How-To-Geek, Online Tech Tips, Helpdesk Geek, 9to5Mac, 9to5Google and many more. He has over 25 years of technical troubleshooting experience as a technician and user training practitioner.

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