PALO ALTO, Calif., June 7, 2023–(BUSINESS WIRE)–Indigo Insurance has gone live with Liberate Innovations Inc.’s (Liberate) low-code SaaS platform, automating the workflow for initial loss reporting at the car insurance.
FNOL digital automation is a top priority for Indigo. The technology-driven, customer-centric property and casualty insurer was looking for an experienced partner that could quickly and easily roll out a digital, self-service FNOL, eliminating the need for email and data entry by seamlessly populating its core system with FNOL data. They also needed a team that could manage the implementation for them without overwhelming their limited IT resources.
“As a digital insurer, we believe it is important to enable a modern customer experience,” said Nick Brierly, Indigo’s Chief Operating Officer. “In addition, we wanted to lay the foundation for being able to make automated damage decisions,” he adds.
Liberate quickly became a top competitor for digital FNOL thanks in part to its deep understanding of insurance. “Sometimes when you work with technology teams, you have to spend hours educating them about the business of insurance. This is not the case with Liberate. They saved us a lot of time during implementation because they already understand the insurance processes – in fact, they were able to handle 75% of the project implementation without our intervention,” explains Brierly.
The quick market launch and simple system integration were also important. With Liberate, Indigo could go live with digital FNOL in a matter of months and easily integrate its new digital FNOL workflow with its existing policy administration/claims platform – a best-in-class core system. “We prefer to work with modern, agile companies because they share our desire to drive change very quickly,” says Brierly. “Liberate ticked that box, and then when we learned that Liberate easily integrated with our core platform, we knew we had found the right partner,” he adds.
The story goes on
Just four months later, Indigo went live with a full digital FNOL and Brierly couldn’t be happier with the implementation process and the end result. “Working with the Liberate team is professional and fun. It was a refreshingly easy experience and I would highly recommend Liberate to other insurers,” said Brierly.
Jason St. Pierre, Liberate’s Chief Product Officer, agrees. “The project ran smoothly and we were able to leverage our low-code platform and library of ready-to-use FNOL templates to streamline the entire process and provide Indigo with the most comprehensive digital FNOL experience in the industry.” The result is a faster one , lower cost and easier to maintain system positioning Indigo for rapid growth.”
Liberate Digital’s FNOL solution reduces the need for manual intervention and data entry, resulting in cleanly structured data, reducing claims processing time and lowering operational costs. With reflective forms, rich interactive components like Google Maps, pre-fills, out-of-the-box integration with 3rd party data sources and customization of the logic tree to trigger different processes for different loss types, Indigo will work very efficiently from the start. All-in-one optimized damage interface. Plus, they offer their policyholders the simple, innovative, and automated experience they expect – ultimately increasing their Net Promoter Score and policyholder retention rates.
About Liberate Innovations Inc
Liberate Innovations Inc. is a software-as-a-service (SaaS) platform for the property and casualty insurance industry. The company fully automates claims and underwriting processes, enabling P&C insurers to deliver an exceptional customer experience at the lowest cost in the industry. Insurers use the cloud-based, low-code platform to build self-service digital experiences and orchestrate an ecosystem of solution providers and core systems to orchestrate complex business operations. Visit www.liberateinc.com for more information.
About Indigo Insurance
Indigo is a digital insurance company creating a better insurance experience for everyone that is simple, flexible and enjoyable. With a strong technological backbone, the company offers home and auto insurance in the Bahamas and Cayman Islands. Indigo replaces complexity and manual paperwork with intelligent bots and automation, allowing customers to file claims or change their insurance coverage in real-time with just a few clicks. Technology is at the heart of what we offer and we pride ourselves on being at the forefront of innovation in the Caribbean. Learn more at https://247indigo.com/.
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