CAPE CORAL, Fla. — Tens of thousands of people in Southwest Florida are still waiting for internet service to be restored after Hurricane Ian hit Sept. 28.
Komcast said over 1,700 technicians, network maintenance and engineering specialists are working to repair storm damage to equipment and infrastructure.
For our customers in our restoration areas, we listen to you and understand your frustration. Regardless of the circumstances, our teams will continue to work until we have restored services to each affected customer.
We currently have 13 service areas, most of which are restored, meaning our network is operational in those locations, and approximately 90 percent of the customers in those areas have now restored service. It’s important to note that our teams in these areas are still working on small outages that could impact a single home or street in the neighborhood.
Recovery schedules are based on assessing the damage to our network and the health of our local facility in the affected areas where we are currently working on repairs.
Comcast Recovery Estimates by Location:
Charlotte County – Estimated Date of Internet Service Restoration
Cape Haze – October 15th
Don Pedro Island – October 21st
Port Charlotte – October 15th
Punta Gorda – October 15th
Collier County – Estimated Restoration Date
Ave Maria – mostly restored
Golden Gate – mostly restored
Golden Gate Estates – Mostly restored
Immokalee – mostly restored
Naples – Mostly restored
Barefoot Beach – October 21st
Everglades City – November 16th
Marco Island – October 15
Old Naples/Port Royale – October 21
Vanderbilt Beach—October 21
DeSoto County – Estimated Restoration Date
Arcadia – Mostly restored
Hendry County – Estimated Date of Restoration
LaBelle – mostly restored
Highlands County – Estimated Restoration Date
Sebring – mostly restored
Lee County – Estimated Restoration Date
Bonita Springs – mostly restored
Lehigh Acres – Mostly restored
Boca Grande – October 22nd
Bonita Beach – October 21st
Cape Coral – October 15th
Captiva – December 16th
Downtown Fort Myers – October 11th
Fort Myers – October 11th
Fort Myers Beach – November 15th
Iona Lakes—October 21
North Fort Myers—October 15
Pine Island – November 23rd
Punta Rassa – October 21st
Sanibel – December 16th
For those who need to connect their device or devices, Comcast provides a number of free WiFi hotspots that are available to the public. Learn how to find and use them here.
CenturyLink says 19,000 customers are offline in Southwest Florida. CenturyLink said they are working to restore services in certain areas by the end of the week, but weren’t specific.
The company released this statement:
We hope to have more services up and running by the end of the week.
Lumen/CenturyLink is offering 90 days of free emergency call forwarding to home and small business customers in Southwest Florida affected by Hurricane Ian. The service allows customers who have been displaced from their homes or businesses due to the hurricane to receive their personal or business calls at an alternative number. CenturyLink is also waiving late fees, holiday fees and connection fees for impacted customers. To set up these services, customers can call 800-244-1111. We are also evaluating our general out of service lending process and will learn more about this later.