Jumeirah Group is pioneering the industry’s first mobile check-in solution in the United Arab Emirates

DUBAI, UAE – The Jumeirah Group, the global luxury hospitality company and member of Dubai Holding, has partnered with the Dubai Department of Economy and Tourism (DET) to introduce Jumeirah Mobile Check-In, an industry-first biometric and digital technology solution. The Avantgarde solution allows guests to complete all check-in formalities prior to arrival via their mobile phone, providing a seamless arrival experience and reducing the check-in process by up to 10 minutes.

The technology, presented during GITEX 2022, allows Jumeirah guests who have booked directly on Jumeirah.com or the mobile application to upload all important identification documents within 48 hours before the stay. The process includes an industry-first verification step where guests take a selfie from their mobile phone and upload that image to complete the check-in process. Upon arrival you will then receive a digital or physical key depending on the guest’s preference. In accordance with best practices to ensure privacy and security, and subject to guest consent, the service also uses the guest’s identity to customize and create truly personalized experiences both inside and outside the hotel.

Thomas B. Meier, Chief Operating Officer, Jumeirah Group, said: “Putting the guest at the heart of everything we do is Jumeirah Group’s top priority and we are always looking for new and innovative solutions to enhance our hospitality continue to improve and personalize the experience. Jumeirah Mobile Check-in delivers on our Stay Different promise, offering our guests a secure, fast and easy check-in process, simplifying future reservations and facilitating payment transactions.”

The innovative and easy-to-use contactless check-in solution integrates the Jumeirah Hotels and Resorts ecosystem with UAE government-approved check-in protocols and security features, providing guests with a secure check-in experience.

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Shaikha Ebrahim AlMutawa, Director – Hospitality Affairs Department, Business and Registration Licensing Sector, Dubai Department of Economy and Tourism, said: “We are committed to creating unique value and providing the best guest experience while continuing to work collaboratively with our stakeholders and partners to further improve the entire hospitality offer. We understand that time is precious to our visitors and are constantly looking for ways to make their travel experience in Dubai as seamless as possible by pushing the boundaries of innovation. This novel mobile check-in facility, launched by Jumeirah Group, promises an unparalleled experience for global travelers and reinforces Dubai’s position as a must-visit destination.”

Jumeirah Mobile Check-in is currently available at Burj Al Arab Jumeirah, Jumeirah Beach Hotel and Jumeirah Emirates Towers and will be rolled out at several of the group’s 13 hotels and resorts in the United Arab Emirates this year.

Visit https://www.jumeirah.com/en/online-check-in for more information.