LinkLive, the leading cloud-based contact center as a service (CCaaS) provider, today announced the launch of its updated native mobile app, LinkLive Mobile, to enable secure and compliant voice and messaging for businesses, financial institutions and healthcare organizations.
The new application expands the versatility of the LinkLive platform, giving professionals with roles such as medical field workers, Medicare insurance brokers, bank and insurance managers, loan officers and private bankers, and wealth managers the flexibility to conduct important business communications remotely. LinkLive Mobile users can perform essential tasks from their personal devices while complying with industry regulations and the highest security standards.
“Providers of home clinical care are very focused on the safety and efficiency of their staff. The LinkLive Mobile solution provides real-time visibility of care providers before, during and after home visits,” said Perry Price, CEO of LinkLive. “With LinkLive, our customers can ensure the safety of their mobile care teams, accurately compensate them, and appropriately plan their workload – allowing caregivers to focus on delivering the best possible patient care. Additionally, these features are helpful in maintaining compliance, productivity, and privacy.”
In the past, the need to share personal phone numbers to build customer relationships on the go created compliance challenges and liability issues. Mobile healthcare workers are at greater risk of disclosing personal information while still relying on their mobile devices to communicate with their patients. LinkLive solves compliance and liability issues and brings more capabilities for mobile workers and their managers.
With today’s hybrid work environment and mobile mindset, professionals in certain industries are struggling to seamlessly transition from desktop to mobile in a secure manner – hampering productivity through lost context or delayed responses. A compliant mobile platform is particularly relevant given the SEC’s recent indictments of more than 15 Wall Street firms for failure to record.
“We are excited to solve liability and compliance challenges for the Medicare independent brokerage teams at one of our largest clients, enabling the brokers to meet all Centers for Medicare and Medicaid Services (CMS) requirements,” said LinkLive CPO Pat Reetz. “The LinkLive Mobile application gives these brokers the flexibility to maintain continuity of conversations with individual members regarding Medicare enrollment policies and healthcare benefits anytime, anywhere, on any device.”
LinkLive Mobile currently supports iOS and progressive web apps, with Android availability and video collaboration integration coming soon. It is designed to foster best-in-class, trusted, and meaningful experiences for users and mobile workers across multiple industries.
