Martin Lewis issues 5G and 4G “replace phone” alert to mobile customers

Martin Lewis is urging every cellphone customer to get their phone checked as soon as possible – and warns you could even lose your service if you don’t replace your cellphone.

The money expert spoke about the latest edition of The Martin Lewis Money Show Live on ITV1, arriving from Liverpool for its series finale.

Martin said a change in cellular networks will potentially affect a lot of cellular customers and you might even need a new SIM card or phone if you’re one of them.

Read more: Martin Lewis urges anyone with a payslip to check it now

At the heart of the problem is that all the major networks in the UK – Three, O2, Vodafone and EE – and subsequently sub-networks like Tesco and Giffgaff – are ending their 3G services.

That means if you have an older handset that can only receive 3G signals, you’ll soon lose internet access.

Martin Lewis is urging people to check this now(Image: ITV1)

Some companies like Vodafone have already started the big shutdown.

Martin is urging people to check their cellphone settings and make sure they can get a 4G or 5G signal. If this is not possible, you may need a new phone very soon.

You can check if you have 4G or 5G by turning off the phone’s Wi-Fi and looking for a 4G or 5G icon. Otherwise, you can see what type of internet you have in your phone’s cellular network settings.

Martin Lewis told viewers: “Look, if you have an old mobile phone, you may soon lose internet access.

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“3G signals are slowly being phased out, Vodafone has already started in some areas, the others will soon.

“Check your phone settings to see if 4G or 5G is listed and enabled.

“If not, you probably need a new phone and in some rare cases a new SIM card.

“There aren’t many out there, but it’s important to know.”

Make sure you don’t lose internet access, Martin urged (Image: Kirsty O’Connor/PA Wire)

It comes after Martin Lewis warned that an average price increase of 17% will hit mobile customers from April.

Most networks are jacking up prices to accommodate inflation – which, ironically, will lead to even more inflation – but the money expert said there are some ways to counteract this.

If you don’t have a contract, and that’s up to 7 million UK customers, you can call ‘customer loyalty’ to negotiate a better deal, usually armed with knowledge of the best deals from comparison sites.

But first, you should send two free SMS to get the information to help you haggle – more on this plan of action here.

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