The app takes our digital offerings to new heights on our journey to empower customers through digitization
We look forward to building on this achievement to better serve all of our customers’ needs
In its quest to offer the latest and most advanced digital services to its customers, the National Bank of Kuwait (NBK) has launched the new NBK Mobile Banking App, which will make it much easier for NBK customers to do their daily banking.
The new NBK Mobile Banking App offers a new, more personalized and immersive experience that includes smart design and experience changes that result in a variety of benefits for customers; including shortcuts to popular transactions, personalization and a redesigned holistic dashboard.
As the mobile app is NBK customers’ personal banking companion, the new experience promises to further strengthen the connection, with enhanced features such as quick keys to easily access key services, re-ordering items on the dashboard and faster “NBK Quick Pay” service , a new rewards center and much more.
On that occasion, Mr. Mohammed Al-Othman, GM – Consumer Banking Group at National Bank of Kuwait said: “As part of our digital transformation strategy, the new NBK Mobile Banking App takes our digital offerings to a new level. This milestone is crucial to NBK’s ambitions in digital banking and a sign of what’s to come on our journey to empower customers through digitization.”
“We have a strong focus on customizing our digital services to the nature and expectations of each customer, which is clearly reflected in the freedom for customers to choose the design and rearrange the dashboard according to their different needs,” he added.
“We put the customer at the center of the design process; We’ve listened to the feedback we’ve received over the years and built on that – which meant it took a number of experience changes to create something that got past their pain points,” he explained.
“The NBK Mobile Banking App is an important part of our digital transformation strategy as it complements our digital channels, with the largest share accounting for almost two-thirds of our banking transactions,” he noted.
Al-Othman concluded, “With customers at the forefront, we look forward to building on this achievement with many new features to better serve all of our customers’ needs.”
The NBK Mobile Banking App is now available for download on the App Store, Google Play Store and Huawei App Gallery.
For more information about the NBK Mobile Banking App, visit the bank’s website: nbk.com