Plex chooses unitQ artificial intelligence to measure sentiment and improve user experience

BURLINGAME, Calif., March 14, 2023 /PRNewswire/ — unitQ, the leading AI platform that empowers businesses to take a real-time, human-centric, data-driven approach to improve customer experiences, announced this free global streaming today -Media giants , Plex, relies on unitQ to streamline user experience for millions of users worldwide.

unitQ (PRNewsfoto/unitQ)

Plex, the most comprehensive entertainment platform available today, is a one-stop shop for streaming movies, TV shows, sports, and music. Available on almost every device, Plex is the first and only streaming platform to offer free ad-supported movies, shows, and live TV, along with the ability to easily search and save any title ever created, anywhere he is. 16 million monthly active users use the platform as their entertainment concierge, relying on Plex to get new discoveries and recommendations from all their favorite streaming apps, personal media libraries, and more.

“unitQ’s real-time voice-of-the-customer platform helps us understand our growing user base and derive actionable insights from it so we can take a data-driven approach to improve the quality of our promotions and the overall entertainment experiences we provide to improve. says Janae Andrus Cox, director of community development at Plex. “UnitQ’s advanced AI technology and machine learning empower Plex to stay on the pulse of our users’ needs to drive growth and engagement, reduce churn and build brand loyalty.”

Becoming a user-centric organization requires a deep and personal understanding of the people using today’s products. Powered by machine learning and AI, unitQ collects user feedback in 100+ languages ​​from dozens of sources – including Amazon, Apple App Store, Discord, Google Play Store, Reddit, Twitter, TikTok, Facebook, Instagram, YouTube and more. In addition to analyzing real-time user feedback for unitQ customers to help them inform their decision-making at every touchpoint of the customer journey, unitQ also integrates with productivity tools such as Jira, PagerDuty, Slack and Zendesk to alert users to key customer issues to do in any language, in any place or on any platform.

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“We are proud that Plex is able to create exceptional experiences with the AI-based actionable insights generated by unitQ,” said Christian Wiklund, co-founder and CEO of unitQ. “unitQ combines user feedback into a single source of truth, enabling leading organizations like Plex to get a complete, real-time view of user feedback to strengthen brand reputation and drive growth.”

About Plex
Plex is the most comprehensive entertainment platform available today. As a one-stop destination for streaming movies, TV shows, and music, Plex solves the battle with streaming media by making it quick and easy to find and play any movie or TV show streaming online. Plex is the first and only streaming platform to offer free ad-supported movies, shows, and live TV, coupled with the ability to easily search for any title ever created and create a custom watchlist for every movie and show that you’re interested in, regardless of where it’s streamed. Plex works with some of the biggest names in entertainment, including Warner Brothers Discovery, NBC Universal, Paramount, AMC, A+E, BBC, Lionsgate, Hallmark Media, EW Scripps, A24, Relativity, Hearst, and Crackle. Plex acts as a window to all streaming services and a user’s personal media library, serving up the most relevant content for all of its users.

The company is independently owned and backed by Intercap and Kleiner Perkins. For more information, visit, follow @plex on Twitter, or find us on Facebook, Instagram, and TikTok.

About unitQ
As the leading real-time analytics platform for customer feedback, unitQ provides businesses with AI-powered, actionable insights from user feedback to help them develop high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users – all in real-time. Industry-leading companies like Spotify, Bumble, Pinterest, Chime and HelloFresh rely on unitQ for actionable insights to drive growth, reduce churn and build brand loyalty. Visit for more information. Follow unitQ on LinkedIn and Twitter. The company is headquartered in Burlingame, California.

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For more information, contact unitQ’s David Kravets at [email protected] and/or [email protected]


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