Royal Sundaram has a motor insurance claims recovery rate of 98.4 percent

ANI | Updated: February 27, 2023 7:04 PM IST

Mumbai (Maharashtra) [India], Feb. 27 (ANI/BusinessWire India); Royal Sundaram General Insurance, a subsidiary of Sundaram Finance, is one of India’s leading non-bank financial services companies. In addition to car insurance, the company also offers its customers health, travel and other necessary insurance. Royal Sundaram has simplified the process of getting car insurance by focusing on a strong network and technology. Because of this simplification and the engaging services and features offered in the insurance, the company has achieved amazing success by resolving 98.4 percent of all claims received. As a result, the company has built a solid reputation as one of the leading providers of motor insurance in India.
Comprehensive coverage and protection
Royal Sundaram’s motor insurance policies are designed to provide vehicle owners with comprehensive coverage and protection, including vehicle shield, owner shield and liability shield. Car, two-wheeler and commercial vehicle insurance are included in the company’s motor insurance. In the event of damage to or loss of the vehicle in a sudden accident or theft, the insurance covers all financial losses incurred, giving the owner peace of mind. Under this policy the insured is also covered by personal accident insurance for a minimum of Rs.15 lakh. If the insured is involved in an accident involving a third party, the policy covers the insured’s financial liability for damage to the third party’s property.
Easy claims settlement process
Numerous services provided by Royal Sundaram have helped achieve such a high claims settlement rate. The M-Chatra App is a one stop app for all policy details, claims processes and other inquiries. This app makes it easy to access policy details and the entire claims process can be completed without having to visit a Royal Sundaram branch. Another app called M-Inspect App allows users to request an inspection process for a car, two-wheeler or commercial vehicle from the comfort of their own home. Since the process is completely digital, the request can be processed in just 20 minutes. Settled claims include paid, rejected, closed claims, excluding OD claims. The company offers several hassle-free ways to make a car insurance claim. Insured persons may make a claim by contacting the company’s claims hotline number, email, website, M-Chatra app or by visiting the nearest Royal Sundaram branch. And the company’s nationwide cashless repair shop network ensures customers receive cashless repairs and priority service on time.

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Fast and effective customer service
Additionally, with a range of customizable options and the ability to choose from supplemental coverage, policyholders can customize their auto insurance policies to meet their specific needs and requirements. To initiate an auto insurance claims settlement, the insured only needs to provide information and details about the insurance policy, accident, and driver. Settlements for own damage claims will be processed within 5 business days from the date of submission of the last document. With Royal Sundaram’s insurance policy, policyholders are protected from inflation charges. The company also offers 24-hour roadside assistance to its motor policyholders to ensure they receive fast and efficient assistance in the event of a breakdown or accident when RSA (Roadside Assistance) supplemental insurance has been selected.

“I am very satisfied with Royal Sundaram’s roadside assistance. Quick and effective response from the team.” says one of the customers.

With a focus on customer centricity and commitment to providing value-added services, Royal Sundaram has built a strong and loyal customer base and has grown to become one of the most trusted motor insurance providers in India.
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