Samsung Electronics America announced the expansion of its self-repair program from mobile devices to PCs, including five new Galaxy devices.
The expanded range now includes original repair parts for the 15-inch Galaxy Book Pro and Galaxy Book Pro 360 PCs as well as the Galaxy S22, S22+ and S22 Ultra product families.
In partnership with iFixit, the online repair community, Galaxy Book owners have access to seven authentic components to take the repairs into their own hands. This includes the front of the case, the back of the case, the display, the battery, the touchpad, the power button with a fingerprint reader and the rubber foot.
Those interested can access the online guides provided on iFixit.com. We’ll see if that puts pressure on rival Apple to do more on the self-repair front, which has become something of a consumer movement.
“The Self-Repair program has exceeded our expectations and we’re hearing a clear message: people want more models. Enterprise customers in particular have been telling us they need solutions for PCs,” said Mark Williams, vice president of customer care at Samsung Electronics America, in a statement. “People want to get more out of their devices and need durable products. Samsung strives to provide care options that meet their needs.”
Similar to the Galaxy S20 and S21 series and the Tab S7+, Galaxy S22 series owners can replace display assemblies, back glass and charging ports. The addition of these new models gives Samsung customers the added convenience and choice to get more out of their devices and live more sustainably by extending the lifespan of their products.
Both the Galaxy Book Pro and S22 series self-repair kits are available starting today.
The expansion of the Self-Repair program is part of Samsung’s overall effort to provide practical,
accessible and quality care so people can keep their Samsung mobile devices, PCs, consumer electronics and home appliances running.
Samsung ranked first in the 2022 American Customer Satisfaction Index survey for overall product quality and service for televisions, home appliances and mobile phones. The index, which surveys customers reviewing their own devices, recognizes industry leaders for their excellence in product quality, service repair, mobile app reliability, and warranty coverage.
As part of Samsung’s ongoing commitment to consumers, the company continues to invest in its
technical training centers, technician training programs and national professional competitions as well as the expansion of the service network with authorized technicians. It also makes it easy to recycle old tech for free with 1,700 drop-off locations across the country.
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