Mass outages occur at Sky Mobile during the investigation
Receive the free Morning Headlines breaking news email from our reporters around the world. Sign up for our free Morning Headlines email
Sky Mobile said it was still working to resolve issues with its service after thousands of customers reported outages.
On Tuesday afternoon, the online failure monitor Downdetector registered thousands of user reports about problems with Sky and O2 services.
The problem apparently began shortly after 2 p.m. when both mobile networks failed at the same time.
Customers took to Twitter and other social media platforms to complain about the issues.
Hundreds of O2 customers were reporting outages, but the network has now confirmed it was linked to users being unable to reach Sky Mobile customers.
The Sky Help team said on Twitter on Tuesday afternoon that they were investigating the problem.
Most services appeared to be back up and running on Wednesday morning, although Downdetector received 152 reporting reports by 6.30am.
In a message posted to Twitter on Wednesday morning, Sky Help said it was aware of “the issues” with its mobile service, which teams are working to resolve as quickly as possible.
Key Points View Latest Update 1684332228 Issue fixed but some customers are still experiencing intermittent issues – Sky
A Sky Mobile spokesman said: “Some of our customers have had problems with their Sky Mobile services.
“The issue has now been resolved, however a small portion of our customers may still experience intermittent issues making and receiving calls while our systems are restored to normal.
“We apologize for any inconvenience and as a gesture of goodwill, Sky Mobile customers will not be charged for UK data usage this coming weekend.”
Matt Mathers, May 17, 2023 3:03 p.m
1684322617Ongoing issues with Sky Mobile
Sky Mobile users continue to report problems with their service after thousands reported outages.
One person wrote on Twitter, “I’m still having network issues causing problems at work,” suggesting they couldn’t make calls or use the internet.
Another customer said he too “can’t make or take calls.” “It’s been going on for 24 hours now,” the person added.
Matt Mathers, May 17, 2023 12:23 p.m
1684317879Sky continues to work to resolve mobile outages
Sky Mobile is still working to resolve issues with its service after thousands of people reported outages on Tuesday.
In a post on Twitter, the network said: “Our teams are aware of the issues with Sky Mobile services.
“Right now we don’t have a timeline, but teams are working to resolve the issues as soon as possible.”
Matt Mathers May 17, 2023 11:04 am
1684314681Sky Mobile Outage: Can I get my money back?
So is it possible to get a refund if there has been a failure?
Yes, but the amount of compensation and how you can claim it depends on the issue.
In April 2021 Ofcom introduced a law called the Automatic Compensation Scheme, which entitles both broadband and fixed-line customers of selected providers to a refund of money in the event of outages.
Matt Mathers May 17, 2023 10:11 am
1684303488Customers are still having problems on Wednesday
After a major outage yesterday, Sky customers were still having service issues on Wednesday.
Around 152 users reported problems with the provider as of 6.30am this morning, according to the Downdetector website.
Around 87 percent of this related to Sky’s mobile offering, 12 percent to the Internet and 1 percent to television.
Matt Mathers May 17, 2023 7:04 am
1684299600Sky Mobile Outage: Can I get my money back?
Following complaints of major outages from Sky Mobile customers, the company has launched an investigation into the causes of the problem.
The problem appeared to start around 2pm on Tuesday afternoon when both Sky and O2 services received thousands of user reports via the online outage monitor Downdetector.
As customers took to social media to voice their concerns, the Sky Help team confirmed they were looking into the issue. O2 outages have since been linked to users being unable to reach Sky Mobile customers, rather than a specific issue with the O2 network itself.
Joe Middleton May 17, 2023 6:00 am
1684296000ICYMI: Sky Mobile hit by massive outage
There was a serious outage at Sky Mobile. Users reported that they could not connect to the mobile internet.
The online failure monitor Downdetector registered thousands of user reports about problems with Sky Mobile on Tuesday afternoon.
The problem apparently began shortly after 2 p.m. when both mobile networks failed at the same time.
Joe Middleton May 17, 2023 5:00 am
1684292400Where are Sky Mobile’s outages concentrated?
Complaints from Sky Mobile customers appear to be centered in London, Manchester and Glasgow.
Downdetector’s latest outage map also shows customers in Cardiff, Birmingham and Nottingham are struggling with connectivity issues.
(down detector)
Joe Middleton May 17, 2023 4:00 am
1684288800Sky Mobile Outage: Can I Get My Money Back?
Following complaints of major outages from Sky Mobile customers, the company has launched an investigation into the causes of the problem.
The problem appeared to start around 2pm on Tuesday afternoon when both Sky and O2 services received thousands of user reports via the online outage monitor Downdetector.
As customers took to social media to voice their concerns, the Sky Help team confirmed they were looking into the issue. O2 outages have since been linked to users being unable to reach Sky Mobile customers, rather than a specific issue with the O2 network itself.
Joe Middleton May 17, 2023 3:00 am
1684285200Sky statement on the failure problems
Joe Middleton May 17, 2023 2:00 am
