Top 10 Ways to Fix Amazon Music App Not Working on iPhone and Android

Amazon Music is one of the best music streaming services out there. It is part of the Amazon Prime subscription and has native apps on mobile, tablet and Fire TV. Although the Amazon Music mobile apps are feature-rich, sometimes glitches can occur. Here are the top ways to fix Amazon Music app not working on iPhone and Android.

When the Amazon Music app stops on Android and iPhone, you may get frustrated. We have collected some solutions to fix Amazon Music app not working on iPhone and Android.

1. Check Amazon Prime subscription

Before you start troubleshooting, it’s a good idea to check Amazon Prime subscription status. While Amazon offers a standalone music subscription, most users use it as part of their Amazon Prime plan. This means that the Amazon Music app may stop working on your phone when your Amazon Prime subscription expires.

Here’s how to check your Amazon Prime subscription status on your computer.

Step 1: Visit Amazon on desktop and log in with your account details.

Step 2: Click on the “Account & Lists” option on the top right corner. In the context menu that opens, select “Your Prime Membership”.

Step 3: Check your Prime subscription renewal date. When your Prime plan expires, renew using your preferred payment method.

Open Amazon Music on your phone and start playing music without any hassle.

2. Check the network connection

You must verify the network connection on your phone before streaming playlists from Amazon Music. If your phone is having internet connection issues, Amazon Music may stop working.

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If you have an Android phone, swipe down from the home screen and enable Airplane mode in the quick toggle menu. iPhone users can swipe down from the top-right corner to access Control Center and use Airplane mode.

3. Sign out and sign in again

Account authentication issues can be the main reason why Amazon Music is not working. You can log out of your Amazon account and log in again to solve such problems.

Step 1 Open the Amazon Music app on your phone.

Step 2: Tap on the “Settings” icon (in the shape of a gear) in the top right corner and open Music settings.

Step 3: Scroll down and select Sign out. Confirm your decision from the pop-up menu.

Sign in with your relevant Amazon account details and start playing music with ease.

4. Block Amazon Music on Android

Some Android launchers on branded Android variants like Oxygen OS, MIUI, Color OS and One UI have aggressive battery management and kill idle apps in the background. You can block Amazon Music on your phone to exclude the app from such practices.

Step 1: Open the recent apps menu on your Android phone.

Step 2: Scroll sideways to tap the Amazon Music app icon and select “Block this app” from the menu.

This prevents Android from exiting or closing the Amazon Music app, especially if it’s running in the background.

5. Force stop Amazon Music

If you’re having trouble with shuffle and streaming on Amazon Music, force quit the app. Then you can open it to use again.

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Step 1: Long press the Amazon Music app icon and tap “i” to open the app info menu.

Step 2: Choose Force Stop and confirm your decision from the pop-up menu.

From the app drawer, tap the Amazon Music icon and launch the app again.

6. Clear Amazon Music cache

A corrupt Amazon Music Cache also leads to playback errors in the app. This happens when you use the app intermittently for a long time. You can clear Amazon Music cache from the app info menu.

Step 1: Long press the Amazon Music app icon and tap “i” to open the app info menu.

Step 2: Choose “Storage & Cache” from the App Info menu.

Step 3: Tap on “Clear Cache”.

If the Amazon Music app is running, close and restart it to start streaming your playlists again.

7. Disable VPN on the phone

Amazon Music may not work as expected on an active VPN network. You need to disable VPN on your Android to check if this helps stream songs from Amazon Music smoothly.

8. Change streaming quality

Playback errors may occur when streaming Amazon Music over a slow or intermittent network connection. But if that’s the case, Amazon Music lets you choose a lower music quality to ensure there aren’t any hiccups. So you can change the streaming quality in the Amazon Music settings.

Step 1 Open the Amazon Music app on your phone.

Step 2: Tap on the “Settings” icon (in the shape of a gear) in the top right corner and open Music settings.

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Step 3 Scroll to Streaming Quality.

Step 4: Tap the radio button next to Best Available. The option automatically adjusts the audio quality according to the network speed.

Amazon Music adjusts streaming quality based on the internet speed on your phone.

9. Update Amazon Music

An outdated Amazon Music app can cause playback errors and streaming issues. Amazon regularly releases new app builds to add features and fix bugs. You should update Amazon Music to the latest version from Play Store and App Store.

10. Check the Amazon servers

Amazon Music stops working when the company servers go down. You can visit Downdetector and search Amazon to confirm the problem. If you experience high spikes in failure, wait for the company to resolve the issues from their side and try again.

Troubleshooting Amazon Music keeps stopping

With Amazon Music, you can listen to songs without an internet connection. The app is compatible with smart speakers like Amazon Echo and Apple HomePod. If you don’t prefer Amazon Music, you can choose one of the alternatives like Spotify or Apple Music.

Which trick worked for you? Share your findings in the comments below.