Your Android phone logs every call you make, receive, or miss. This information can be useful when you want to check the duration of a recent call or your call history. But what if your Android doesn’t store any of this data and doesn’t show your call history?
Luckily, you can fix this problem without resorting to drastic measures. Here are some solutions you can try when call history is missing from your Android.
1. Force quit the phone app
You can start by forcibly closing and reopening the Phone app. If it’s just a temporary app bug, this trick will save you a lot of time and trouble.
Long press the phone app icon and tap the info icon on the resulting menu. On the app info page, tap the Force stop option at the bottom and press OK to confirm.
Open the Phone app and tap the three-dot menu icon in the top-right corner to review your call history.
2. Allow the phone app to access call logs
Restarting the phone app only helps when there is limited permission required to access and save your call logs. Here’s how to check this.
Step 1: Long press the Phone app icon and tap the “i” icon on the menu that appears.
Step 2: Go to Permissions.
Step 3: Tap on Call Logs and select Allow on the following screen.
3. Clear cache for system apps
On Android, several system apps support the function of the default phone app. If you’re having trouble with any of these apps, Android may not be able to view your call history. Here’s what you can do to fix your system apps.
Step 1: Open the Settings app and go to Apps.
Step 2: Tap the Filter & Sort icon and turn on the Show system apps toggle.
Step 3: Use the search tool to find Call Log Backup/Restore app.
Step 4: Go to Storage and tap on Clear Cache option at the bottom.
Step 5: Clear cache data for phone services and call management apps.
After that, check if the Phone app shows your call history.
4. Clear phone app cache
The default phone app, like system apps, collects temporary data. If this data becomes inaccessible, the Phone app may not display your call logs. You can try clearing the phone app cache data to see if that helps.
Step 1: Long-press the Phone app icon and tap the “i” icon on the resulting menu.
Step 2: Go to Storage and tap on Clear Cache option.
5. Change the default phone app
The call history not showing issue might not have anything to do with Android, but rather the phone app you are using. If you’ve recently switched to a third-party phone app, you should revert to the system’s default app.
Step 1: Open the Settings app and navigate to Apps.
Step 2: Tap Choose default apps.
Step 3: Tap on the phone app and select the system default option from the following menu.
6. Enable Automatic date and time
If your phone is set to an incorrect date or time, apps may not be able to save or sync data and cause problems. To ensure Android has the correct date and time, you should enable the “Automatic date and time” option in the Settings app. Here’s how.
Step 1: Open the Settings app and tap General Management.
Step 2: Tap Date & Time.
Step 3: Next to “Automatic date and time,” turn on the toggle.
7. Reset app preferences
If the problem persists, you can reset your app preferences. This will re-enable all system apps and remove any app restrictions you may have set. Don’t worry, your app data will not be affected.
Step 1: In the Settings app, navigate to the Apps menu.
Step 2: Tap the three-dot menu icon in the top-right corner and choose Reset app preferences.
Step 3: Select Reset to confirm.
8. Install Android updates
Updating your phone’s operating system is just as important as updating your apps. Along with new features, these updates bring much-needed bug fixes and performance improvements to your Android. If the call history not showing the problem is caused by an error, installing Android updates should help.
Open the Settings app and scroll down to tap Software Update. Download and install any pending updates, then see if Android shows your call history.
In most cases, the lack of relevant app permissions or corrupted cache data prevents Android from saving your call history. Hopefully one of the solutions on this list came in handy and you can regain access to your call history.