Verizon and Microsoft Teams offer mobile chat for virtual work

This content was created in partnership with Verizon.

In today’s fast-paced business environment, it is essential to be able to communicate quickly and reliably with colleagues, customers, partners and others. But many organizations’ workforces are increasingly distributed, hybrid, and mobile, and their collaboration is fragmented with many disparate solutions, devices, and tools that often don’t work well together. That’s why many companies are turning to collaborative apps like Microsoft Teams to help employees connect and collaborate more effectively, no matter where they are located.

Microsoft Teams is a comprehensive collaborative work experience that includes meetings, internal calls, chat, and more. While Teams has become synonymous with modern work, it doesn’t come with the ability to make and receive calls outside of the organization by default. With many employees working remotely, in the field, or on the road, and needing to maintain access to enterprise-class features, a fully functional unified communication solution via a mobile device is critical. That’s where Verizon Mobile for Microsoft Teams comes in.

Verizon is the first US operator to harness the power of Microsoft Teams and deliver a truly native mobile collaboration experience. With Verizon for Microsoft Teams, taking a Teams call is as easy as answering the call on your company-provided Verizon mobile device. And calls from the mobile native dialer can be seamlessly transferred to Teams for a rich virtual meeting and collaboration experience.

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Enterprise-class mobile communication enables location-independent work and reduces costs

When working remotely, employees expect the same reliable and efficient collaboration as they do in the office or at a dedicated workspace. Juggling multiple communication endpoints can be tedious, frustrating, and even negatively impact the customer experience of agents when they are unable to respond to customers in a timely manner. But with Verizon Mobile for Microsoft Teams, workers get the security, reliability, E911 services and features they expect from an enterprise-class calling solution, coupled with an easy-to-use, full Mobile-First Teams collaboration experience.

Verizon Mobile for Microsoft Teams delivers superior call quality and reliability by delivering Teams calls using the smartphone’s native keyboard or dialer as Voice over LTE (VoLTE) calls rather than data over Verizon’s 5G/LTE wireless networks be transmitted. Users stay connected from virtually anywhere with the simplicity of a phone number that works on mobile and Teams endpoints. Incoming calls ring simultaneously on all Teams endpoints, including mobile, computer, tablet, or desk phone. And there’s no need to have the Teams app open so agents miss fewer calls, are more productive, and are ready to deliver exceptional customer experiences without missing a beat.

How do employees benefit?

With Verizon Mobile for Microsoft Teams:

Improve productivity and responsiveness by giving your employees tools to work securely from anywhere on the devices of their choice. Reduce costs by consolidating multiple phone numbers into a single mobile number, eliminating redundancy and reducing costs. Unify communications and streamline the tools people use. Enable organizations to enforce call policies such as call recording and storage of voice calls, compliance and data governance logs for users’ mobile devices. Provide call redundancy across the enterprise in case the Teams platform goes down. Simplify cell phone number management by consolidating into a single cell phone number through the Teams admin interface Fully manage voice security and connectivity in the Verizon cloud

How does it work?

Imagine you have an important call to make on your way to the office, but your company mandates that all business calls be recorded and routed over a company-supplied line. This used to mean waiting until you got to the office to call. However, with the addition of a third-party solution, call recording can be extended to mobile devices, allowing Teams calls to be recorded for compliance reasons. With Verizon Mobile for Microsoft Teams, you can now make Teams calls wherever your work takes you, confident you’re staying within company policies. And when you get to the office, you can seamlessly transfer the call from the mobile native dialer to the Teams app on your PC without having to drop the call and access the Teams features you rely on without disrupting the workflow interrupt.

Mobile workers and frontline workers also have access to intuitive, easy-to-use Teams features on any device, regardless of location. For example, you can view combined call history and voicemail through mobile native dialer and Teams endpoints, create virtual meetings on the go, and more.

Verizon Mobile for Microsoft Teams: Getting Started

Verizon Mobile for Microsoft Teams mobilizes Microsoft Teams by turning an enterprise-provided Verizon mobile device into a Teams endpoint. Make and receive calls outside of the company and, if needed, seamlessly move calls made through the mobile native dialer directly to Teams, giving users anywhere access to Teams functionality. The simplicity and convenience of a single phone number that works across all Teams endpoints gives remote and mobile users the same Teams experience they know and rely on at work in the field, in the field, or at home .

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