A woman is left terrified after a food delivery man managed to track her on social media after dropping off her groceries.
Molly, 28, had arranged for Morrisons to deliver some grocery shopping to her home in Northfield, Birmingham, when a male driver pulled up on her doorstep.
The two had a “quick chat” while he brought her the groceries and then he left. But later that same day, Molly realized he’d found her on Facebook, “liked” a number of her photos and tried to DM her.
“When he brought the groceries he was friendly, absolutely fine and thanked us for shopping. He brought the groceries to my flat and I said ‘thank you’,” Molly recalled.
The beautician continued: “He delivered the groceries to me and later looked up my name on social media and tried to message me.
“He just said ‘Hi’ and then started liking photos of me on my Facebook page, which to me suggests something different.
“It’s obviously a massive data breach. I live alone, I am a young lady. It’s really scary.”
Molly was quick to complain to both the supermarket and Ocado – which supplies for Morrisons – and both companies have promised to investigate.
“I called Morrisons but they seemed disinterested and said, ‘Maybe someone will call you back about this,'” she claimed.
“For him to take my name from my order and check me out on social media and reach out to me and like photos of me… it’s just unreal,” she added.
“But it’s really scary that Morrisons didn’t take it as seriously as I thought they should after I sent them copies of the messages.
“Morrisons didn’t even apologize for this happening to me. I said, ‘They didn’t even apologize’ and they said, ‘Yeah, well, it’s not really a customer service issue’. I said it IS a customer service issue.
“It’s obviously a massive data breach, but Morrisons said it was an issue for the depot they use, which they said is also used by Ocado.”
Meanwhile, Molly claimed that Ocado were “really good,” but unfortunately there wasn’t much they could do.
“The company said they would contact the depot and let them know what happened,” she explained.
“But Morrisons honestly couldn’t give a**p.”
She continued: “It’s the first time I’ve ordered from Morrisons. I told them I was deeply disgusted that they weren’t doing anything about it.”
After looking online for the delivery driver, Molly found that he also worked part-time as a taxi driver, according to his Facebook bio.
“I was like, ‘If you do this to me, what are you going to do with the girls in your car?'” she said.
Morrisons said in a statement: “We take complaints like these very seriously and are working closely with our partner Ocado to conduct a formal investigation into the matter.”
Meanwhile, Ocado commented, “We are aware of this complaint and are investigating.”
Tyla has contacted the Morrisons and Ocado for further comment.